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Refunds, Exchanges or Credit Policies
Garments must be returned for exchange, credit or refund within 30 days of purchase.
If your order includes multiple items, open and try only one pair (over underwear) to be sure they are right for you. That way if you want to make a return or exchange, you’ll be able to return/exchange all items in that order. Please note we will not exchange more than one open item per order.
All returns must be unworn and in original packaging. All (but one item) must still be sealed to be eligible for a refund, credit or exchange.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Please email +971 50 425 7089 for a returns form. You may request a:
- Credit on the items returned excluding delivery
- Exchange on the items returned excluding delivery
- Refund on the items returned excluding delivery
Credit notes are valid for 12 months and can be used online at http://www.modibodime.com
Returns, exchanges customer will be charged AED 20 in UAE and AED 50 form other countries.
For all sales outside of the UAE, it is the responsibility of the purchaser to arrange return of the item/s back to our warehouse in Dubai for any exchange or returns. We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.
Modibodi takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to resolve the problem.
If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 30 days post purchase date. This excludes items indicated as not perfect which cannot be refunded, exchanged or replaced.
We ask you to contact +971 50 425 7089 to notify us of the fault and for further information on seeking a replacement item. Please provide the following:
1. Your order number
2. A photograph of the garment/s affected
3. The size and style of the underwear that is faulty
4. Provide the batch number of the item for our reference which can be found on the label of the garment.
Incorrect item or order
If you receive an incorrect item or order, please contact +971 50 425 7089 to notify us of the issue. You have up to 5 days post purchase date to advise us that you have received an incorrect item or order.
Credit notes are valid for 12 months and can be used online at www.modibodime.com Store credit cannot be redeemed for cash. Store credit cannot be transferred. Any orders placed in store credit will only be refunded as store credit if necessary. Store credits are applied to the account registered with Modibodi and used to place your order.
Order cancellation requests, changes to orders
We send out parcels hourly so we are unable to cancel orders or make changes to the items in the order.
If you discover that you have made a mistake with your order, please contact Customer Service immediately at +971504257089 as we may be able to fix mid-transit. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.